Boop is on a mission to eliminate unnecessary waste in the beauty sector. Millions of beauty products are destroyed each year by manufacturers and retailers. We rescue these products — whether theyʼre discontinued, reformulated, overstock, or have imperfect packaging — and give them a second chance.

The beauty industry wastes billions of pounds worth of product every year. By buying from Boop, youʼre helping reduce this waste. We take excess and imperfect items, keep them out of landfill, and pass the savings on to you. Shopping with Boop means saving money and helping the planet.

Yes — Boop only retails authentic products. We source directly from brands, distributors, and authorised retailers. Where we work with suppliers other than the brand itself, we carry out due diligence so every product can be traced back to the manufacturer.

Products are discounted because brands sometimes make too much, update packaging, reformulate, discontinue items, or have stock with minor aesthetic imperfections (like a dented box or missing lid). We rescue these products and offer them at up to 70% off RRP — keeping them out of landfill.

Because we supply surplus and rescued stock, availability can vary. Prices may change depending on condition, supply, and costs — but theyʼll almost always be lower than retail, and youʼll always be helping to cut unnecessary waste.

We inspect every item and only sell products that are new, unopened, and safe. Items may be discounted due to damaged outer packaging, overproduction or excess stock, discontinued or out-of-season lines, updated formulations or packaging, printing errors or incomplete sets, or nearing end of shelf life.

Each product page includes a “Product Condition” note explaining why itʼs discounted (e.g., excess inventory, damaged box, discontinued). This ensures full transparency before you buy.

Yes. Beauty products have both a shelf life (how long they last unopened, usually 3–7 years) and a Period After Opening (PAO) symbol, which shows how long theyʼre safe to use once opened (e.g. “12M” = 12 months).

We deliver across the UK, including Northern Ireland, Scottish Highlands & Islands, Isle of Wight, Isle of Man, Jersey and Guernsey.

Order before 2pm for delivery within 2–3 working days. Orders placed after 2pm, on weekends or Bank Holidays, will be dispatched the next working day.

Order before 2pm for delivery within 1–2 working days. Orders placed after 2pm, on weekends or Bank Holidays, will be dispatched the next working day.

Deliveries to Northern Ireland, Highlands, Islands, and Crown dependencies may take 1–2 days longer.

Please note: Delivery times are estimates and may take longer during busy periods. Ensure your delivery address is correct; undeliverable orders will be refunded minus a £5 handling fee. If your order hasnʼt arrived, notify us within 21 days of dispatch. Read our Shipping Policy.

Delivery charges are shown at checkout and vary depending on service selected. Read our Shipping Policy for details.

Yes — youʼll receive a tracking link via email once your order has shipped. To track the status of your parcel, Click Here and enter your tracking number on our delivery partnerʼs website.

First, check your tracking link. Your parcel may also have been left in a safe place or with a neighbour. If you still canʼt locate it, contact our Customer Support team with your order number. We aim to respond within 72 hours.

Because our products are discounted surplus, we generally cannot accept returns unless the item is faulty, damaged beyond the described condition, or different from what was advertised. Returns are accepted within 14 days of delivery in line with the following: we cannot accept returns of opened, used, or unsealed products for hygiene reasons. If your order is missing an item, contact us — weʼll send a replacement where possible. If the item is out of stock, weʼll send a suitable alternative or issue a full refund. To start a return or report a missing item, contact our Customer Support team with your order number. We aim to respond within 72 hours.

Refunds are processed within 14 days of receiving your return (or proof of postage). Refunds are made to your original payment method. Read our Returns Policy.

Weʼre always running sales and promotions on our website, so keep an eye on the homepage. We also share exclusive deals on TikTok, Facebook, and Instagram. From time to time, discount codes are sent via our newsletters.

Enter the code exactly as given (no spaces) in the “Discount Code or Gift Card” box at the bottom of the checkout page, click Apply, and your order total will update. Only one discount code can be used per order, including codes for free delivery.

All discount codes have specific terms and conditions that must be met before they can be applied. If you use a discount code and later return an item so your order no longer meets that codeʼs conditions, your refund may be adjusted or not issued. Read our Returns Policy.

Check the codeʼs terms and conditions before using it. Some codes apply only to certain items or specific customers, and most have an expiry date.

Give the gift of choice — purchase a digital gift card and choose the amount and recipient. All our gift cards are electronic/digital; available in amounts from £10–£200 and redeemable against anything on the Boop website.

At checkout, enter your 16-digit gift card code (shown in your gift card email) in the “Discount Code or Gift Card” box, click Apply, and the amount will be deducted. You can use it now or save it for later. Read our Terms of Service and General Terms of Sale.

Please allow the full 24 hours and check your junk/spam folder. If it still hasnʼt arrived, or it was sent to the wrong email address, or youʼve lost it, contact Customer Support with: The order number used to buy the gift card (or the email address on the purchasing account); the gift card value; the email address the card was sent to.

You can recycle most packaging labelled as recyclable. Some components (like glass jars) are recyclable, while others (like pumps or mirrors) may need to go into general waste. Always disassemble where possible and check packaging instructions.